Working for a global high tech travel company based in central Manchester. Great, friendly and collaborative working environment at the UK's #1 Place to Work, as recognised by Glassdoor

French speaking Hotel Shared Services Agents

You, As Hotel Shared Services (HSS) Agent based in Manchester, will work closely with internal departments and customer services to resolve any issues that clients may have when booking a hotel through their platform.

Key deliverables

• Answer requests made over emails and phone from customer service teams, and other departments across Europe accurately and efficiently.

• Perform quality control on bookings, liaising directly with Hoteliers to resolve any issues that arise, such as overbooking or special service requests etc.

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Who you are

You ideally have experience of working within a Hotel / Reservations environment, possessing knowledge of a hotel reservation system, although those coming from the wider travel industry would also be considered.

You will have fluent written and spoken English and native French

Please be aware this is not a 9-5 role - this will be worked on a shift basis from 7 30am - 6pm so candidates must be flexible.