Conduct Risk Assistant



Purpose of Job 

Providing operational and administrative support to the conduct risk team, allowing effective and efficient delivery of the conduct risk framework. 


Main Task 

1. Support the Conduct Risk Team in delivery of the conduct risk framework 

2. Manual completion of renewals in the Conduct Assessment Tool 

3. Liaison with underwriters to ensure renewal process is adhered to 

4. Tracking of progress to allow ongoing reporting 

5. To be an advocate for the need and value of a strong conduct culture, and help embed and strengthen this throughout interactions with the group’s trading teams, 

6. Ensure communication of Conduct Risk Issues arising from Conduct Risk Ml or other business interactions through formal and informal means.  

7. Answer questions about the Framework supporting stakeholders such as underwriters; claims and DUA. 

8. At all times consider the effect of any actions taken on the customers with the intention of improving their experience. 



Knowledge of general insurance, particularly with a retail or SME background would be useful but full training can be provided to the right candidate 


Technical Knowledge 

Administrative skills a must 

Knowledge of FCA/PRA compliance and conduct risk a bonus but not essential 








Interpersonal Skills 

Organisational skills 

Written communication 

Verbal communication 

Building relationships 

Team working 

Problem solving 

Report writing 


Key Performance Indicators 

Meeting deadlines 



Willingness to assist colleagues 

Willingness to train in conduct risk 

Relationships built with internal and external parties