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Job

Customer Service Executive

  • Location

    Manchester

  • Sector:

    Business Professionals

  • Salary:

    up to 11 per hour

  • Contact:

    Katie Wallace

  • Contact email:

    kwallace@akriss.com

  • Job ref:

    12

  • Published:

    over 3 years ago

  • Expiry date:

    2018-07-23

Working for the worlds largest travel company. Voted number 1 place to work on Glassdoor

Native German speaker

Based in Manchester you will deliver exceptional customer service and offer expert and knowledgeable travel advice supporting internal and external clients. 

Key Areas Of Responsibility:

Processing tickets 
Clearing Ticketing error returns
Action Out of hours requests via Amadeus
Adhering to all process and working practices to fully support the off-line function to both internal and external clients
Problem Solving

Some if the Actions covered –

Air Pending/Failed
Airline Queue - Miscellaneous Service, Schedule Change, Wait list Feedback
Amadeus Car Queue – Unidentified Message
Car E Voucher not issued / Car on request
Client comments

Requirements / Qualifications:

• Strong Customer Service Experience
• Amadeus Knowledge 
• Airline rules knowledge preferred  
• German native speaker
• Ticketing knowledge in a business travel environment - highly advantageous
• Experience in a similar blue-chip corporate travel environment - desirable
• Strong communication skills – friendly, confident manner with all levels
• Experience of web-based booking tools
• Presentable, flexible with a desire to succeed