Customer Services Agent


You, As Hotel Shared Services (HSS) Agent based in Manchester, will work closely with internal departments and customer services to resolve any issue that our clients may have when booking a hotel through our platform. 

Key deliverables 
• Answer requests made over emails and phone from our customer service teams, and other departments across Europe accurately and efficiently. 
• Perform quality control on bookings, liaising directly with Hoteliers to resolve any issues that arise, such as overbooking or special service requests etc. 
Who you are 

You ideally have experience of working within a Hotel / Reservations environment, possessing knowledge of a hotel reservation system, although those coming from the wider customer service industry would also be considered. You will have fluent written and spoken English. Fluent written and spoken French is also required. Problem solving and computer skilled are also key criteria. 

Please be aware this is not a 9-5 role - this will be worked on a shift basis from 7 30am - 6pm so candidates must be flexible.