Project Support
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Location
Unknown
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Sector:
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Salary:
£25000-£35000
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Contact:
Katie Wallace
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Contact email:
kwallace@akriss.com
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Published:
almost 4 years ago
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Expiry date:
2018-09-26
You must have Oracle EBS experience to apply for this job
SCOPE
- This role will encompass project management and supporting documentation for a varied remit of operational business activities
- This role will also encompass process review within the operational department to look at where system and process enhancements can make a difference to the service level provided and the efficiency of the department.
- Delivering of system enhancements working as the conduit between users, which will not be limited necessarily to UK operation, and IT developers.
- Oversee and present training programs on process changes to all levels of staff inclusive of training and supporting the EU back office teams within the TGCS operation.
Key Accountabilities
- Review of operational processes as directed by the Head of Change Management to enhance department service levels and efficiency.
- Implementation, training and ongoing support of new EU centric processes for POS business unit
- Support month end system reconciliation for all final invoicing
- Support managers with system and operational housekeeping
- Ongoing evolution of in house dashboard reporting suite
- Training needs analysis and implementation for operational processes and change projects
- Project management and support for specified change and improvement projects when required within the business inclusive of EU support/roll out
- Running system generated reports to identify operational performance
- Identifying new reporting requirements and devising new report specification and, were appropriate, writing reporting suites to support the department
- Able to contribute to management information reports
- Able to interrogate the systems to identify whether it is a process change or system change that is required to enhance efficiencies
- Provide clear and concise reports on the implications of change
- Able to identify operational issues and provide feasible and effective solutions in a structured way
- Step back and look at procedures in a structured way
- Perform other such reasonable tasks and responsibilities to support the operational department
PERSON SPECIFICATION
Essential
- Ability to interrogate systems and processes to improve efficiencies and service levels. Experience in Oracle E-business suite
- Experience of working within a fast moving operational environment
- Experienced in training within one to one and group environments at all levels
- Project management experience within their area of responsibility and the ability to lead a project and manage relevant work stream responsibilities
- Strong personality to ensure that key dependences within any project are working to requested timeframes
- Track record of innovating within levels of responsibility to achieve results/solutions
- Proven track record of delivering tasks to both quality and time targets
- Demonstrate a structured approach to problem solving
- Able to step back and recognise operational and people implications of changes
- Able to encourage joint working and get people to step back and look to a solution focus
- High level of personal resilience
- Evidence of building constructive and influential relationships with all contacts
- Ability to deliver presentations to end user customers and all levels within the business organisation (inclusive of presenting, training/supporting EU back office teams face to face)
- Strong analysis skills including a high proficiency within Excel (experience in Cognos/Oracle or working with SQL databases would be preferable)
- Highly literate and numerate with strong capabilities of minute taking
- Full and Valid Driving Licence