You must have Oracle EBS experience to apply for this job

SCOPE

• This role will encompass project management and supporting documentation for a varied remit of operational business activities
• This role will also encompass process review within the operational department to look at where system and process enhancements can make a difference to the service level provided and the efficiency of the department.
• Delivering of system enhancements working as the conduit between users, which will not be limited necessarily to UK operation, and IT developers.
• Oversee and present training programs on process changes to all levels of staff inclusive of training and supporting the EU back office teams within the TGCS operation.

Key Accountabilities

• Review of operational processes as directed by the Head of Change Management to enhance department service levels and efficiency.
• Implementation, training and ongoing support of new EU centric processes for POS business unit
• Support month end system reconciliation for all final invoicing
• Support managers with system and operational housekeeping
• Ongoing evolution of in house dashboard reporting suite
• Training needs analysis and implementation for operational processes and change projects
• Project management and support for specified change and improvement projects when required within the business inclusive of EU support/roll out
• Running system generated reports to identify operational performance
• Identifying new reporting requirements and devising new report specification and, were appropriate, writing reporting suites to support the department
• Able to contribute to management information reports
• Able to interrogate the systems to identify  whether it is a process change or system change that is required to enhance efficiencies
• Provide clear and concise reports on the implications of change
• Able to identify operational issues and provide feasible and effective solutions in a structured way
• Step back and look at procedures in a structured way
• Perform other such reasonable tasks and responsibilities to support the operational department

PERSON SPECIFICATION

Essential

• Ability to interrogate systems and processes to improve efficiencies and service levels. Experience in Oracle E-business suite
• Experience of working within a fast moving operational environment

• Experienced in training within one to one and group environments at all levels
• Project management experience within their area of responsibility and the ability to lead a project and manage relevant work stream responsibilities
• Strong personality to ensure that key dependences within any project are working to requested timeframes

• Track record of innovating within levels of responsibility to achieve results/solutions

• Proven track record of delivering tasks to both quality and time targets  
• Demonstrate a structured approach to problem solving
• Able to step back and recognise operational and people implications of changes
• Able to encourage joint working and get people to step back and look to a solution focus

• High level of personal resilience
• Evidence of building constructive and influential relationships with all contacts

• Ability to deliver presentations to end user customers and all levels within the business organisation (inclusive of presenting, training/supporting EU back office teams face to face)
• Strong analysis skills including a high proficiency within Excel (experience in Cognos/Oracle or working with SQL databases would be preferable)
• Highly literate and numerate with strong capabilities of minute taking
• Full and Valid Driving Licence